Privacy Policy

This Privacy Policy explains how ECOVIALIS LTD (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website and purchase our products, in accordance with the UK GDPR and the EU GDPR where applicable to our EU customers.

1. Data controller

ECOVIALIS LTD is the controller of personal data collected through this website. You can contact us using the details in section 11.

2. Data we collect

We collect identity and contact data (name, address, email, phone), order and transaction data, payment data (processed by our payment providers — we do not store full card details), technical and usage data (IP address, browser, device, on-site behaviour), marketing preferences, and any information you provide when contacting our support, healthcare-professional or business-partner teams.

3. Purposes and legal basis

We process your data to fulfil orders and contracts (performance of a contract), to comply with legal and tax obligations (legal obligation), to operate and secure our website and prevent fraud (legitimate interests), and to send marketing communications where you have opted in (consent, which you may withdraw at any time).

4. Sharing your data

We share data with payment processors, delivery and logistics partners, IT and hosting providers, analytics providers (subject to your cookie consent), and professional advisers, always under appropriate confidentiality and data-processing terms. We may also disclose data where required by law or to protect our legal rights.

5. International transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.

6. Retention

We retain personal data only for as long as necessary for the purposes described above, including to meet statutory tax, accounting and consumer-protection retention periods, typically for up to 6 years for order records, and up to 12 months for general website usage data.

7. Your rights

Subject to applicable law, you have the right to access, rectify, erase, restrict or object to processing of your data, to data portability, and to withdraw consent at any time. You may also lodge a complaint with your local data protection authority, or the UK Information Commissioner’s Office (ICO).

8. Cookies

Our use of cookies and similar technologies is described in detail in our separate Cookie Policy.

9. Children’s data

Our website and products are intended for adults. We do not knowingly collect personal data from children under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the “Last updated” date above, and where required, we will notify you directly.

11. Contact

Questions about this policy can be sent to privacy@ecovialis.example.

ECOVIALIS LTD
Company number: 17310094
Piccadilly Business Centre, Aldow Enterprise Park,
Blackett Street, Manchester, England, M12 6AE